Frequently Asked Questions

Everything you need to know about your Holiday Sale experience.

How long does shipping take for holiday orders?

Standard shipping typically takes 3-5 business days. During peak holiday seasons, we recommend placing your order at least 10 days in advance to ensure on-time delivery.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn apparel with original tags attached. Items purchased as gifts during December have an extended return period until January 31st.

How do I determine the right size for me?

Each product page features a detailed size guide with measurements in both inches and centimeters. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Affirm.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Are the materials used in your clothing sustainable?

We are committed to ethical fashion. Many of our holiday collections feature organic cotton, recycled polyester, and eco-friendly dyes as part of our sustainability initiative.